In line with the Information Technology Act, 2000 (read with the IT Rules 2011), the Consumer Protection (E-commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, MyKharch publishes a clear escalation path for any complaint about our Service or your personal data.
How to raise a complaint
Please follow these steps in order. Most issues are resolved at level 1.
Level 1 — Support
Email hello@kedayatech.com describing the issue, your registered email, and any relevant invoice or transaction reference. We acknowledge within 24 hours and aim to resolve within 7 business days.
Level 2 — Grievance Officer
If support cannot resolve your issue, or your complaint relates to the handling of your personal data under the DPDP Act, you may escalate to our Grievance Officer:
| Name | Ketan Makwana |
|---|---|
| ceo@kedayatech.com | |
| Phone | +919725925909 |
| Postal address | Kedaya Tech LLP, 33, Alfa city,, Village.: Balsar, Rajkot, Gujarat, 360021, India |
| Acknowledgement | Within 48 hours of receipt |
| Resolution target | 15 days from acknowledgement (DPDP / IT Act default) |
Level 3 — Data Protection Board of India
If your DPDP-related complaint is not resolved at Level 2 within the statutory timeline, you may escalate to the Data Protection Board of India when the Board's online intake is operational. Until then, you may also reach out to the Ministry of Electronics and Information Technology (MeitY) at meity.gov.in.
Level 4 — Consumer redressal
For consumer-protection grievances, you may file a complaint at the National Consumer Helpline at consumerhelpline.gov.in or call 1915 / 1800-11-4000.
What to include in your complaint
- Your registered email address and (if relevant) GSTIN.
- A clear description of what happened and what outcome you are seeking.
- Any relevant invoice number, transaction ID, or screenshot.
- Date and time of the incident, in IST.
What we will not do
- We will never ask you for your password, OTP, full card number or CVV — neither over email nor over phone.
- We will not share your data with third parties to resolve a grievance, except as compelled by lawful order.